Shipping and Returns - Fferal
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Shipping and Returns

SHIPPING RATES

UK

Standard (2-3 Working Days): £3.95

Royal Mail (1-2 Working Days): £5.95

Express Signed (Next Working Day): £7.95

Free shipping when you spend over £100

Europe

Standard (6-8 Days): £6.00

Fully Tracked (3-5 Days): £7.50

Russia

Standard (14-16 Days): £6.00

Premium (7-8 Days): £7.50

Worldwide

Standard (8-10 Days): £12.00

Fully Tracked (5-6 Days): £15.00

TAXES

If you live outside the EU then you will usually incur customs charges, this is out of our control, and is a cost to you the customer.

RETURNS POLICY

It’s imperative that you can buy with confidence. You’re important to us and we want you to be completely happy with the products and service that we offer. Please read below to find out about returns:

All items for return must be unused with all the original tags attached and in the original packaging – items must be in the same condition as received. All free items will need to be returned if returning order/item(s) from order or cost of free items kept will be deducted from refund.

We are confident that you will be happy with your purchase but if for any reason you want to exchange or return your order please e-mail: info@fferal.com with your name and address details to arrange.

Exchange / Refund requests are accepted within 30 days of purchase or 35 days in the case of international orders.

Important: Please note: You are responsible for return postage, we advise you send all items by using a Recorded/Insured post, as we cannot accept responsibility for loss or damage to items being returned. Once we have received the item back in sellable condition including in its original packaging and all tags attached we can either exchange or refund your order. Please be aware that we will not refund the original shipping charges in any instance other than an item being proved to be faulty.